How can we help you?

There are 4 ways to contact us:
1. WhatsApp your consultant.
2. Contact our Customer Service at 604-4102105.
3. Post on our Feedback Message Board.
4. Email us at sales@excard.com.my.

Our Business Hours:
Monday - Friday: 8.30am - 6.00pm
Saturday - Sunday: Closed

You can click here to change your password.

Contact our Customer Service team at sales@excard.com.my, or call 604 - 4102105 for further assistance. You can also contact your consultant directly.

Your online transactions are done via a protected Excard server. We routinely check and update our security perimeters to ensure all the information and data stored on our server is not compromised.

You can notify your consultant through email / WhatsApp, a Excard Membership Account Closing Request Form will send to you, and required to fill it in accordingly and return it to us. Any balance in your Account (RM5 and above) is refundable upon termination of membership by either party. Please include your bank details, IC copy in the email / WhatsApp so we can transfer the amount to your bank account. The transfer process will take 7-10 working days.

Your account will still be open, and any remaining cash advance will still be available for your use. However, if your account has been inactive for more than 1 year since your last transaction, a RM2.00 handling fee will be charged automatically to your account. Accounts with a balance of less than RM2.00 will be forfeited automatically.

Like all online printers, we batch print (known as gang run printing). This means your job will be printed simultaneously with several others, translating to a lower shared cost. This means the savings are also passed on to you!

We take into consideration the details of your order (product, size, quantity, etc), and will either use lithographic or digital offset printing, whichever option contributes to a lower overall cost.

Yes, you can request a quotation. If you have already made a request, you can also check on your quotation status.

You can learn more about product specifications by clicking here.

No. You would have to create your own design, and we will handle the printing. However, we do have thousands of free design templates for you to choose from, as well as an Editor tool that allows you to make your own custom designs.

Product size templates show you the actual size, bleeding, and trimming lines that we offer for your convenience. You can download our Product Size Templates and plug-in your artwork to make sure all submitted artwork fits the format, reducing the possibility of delays from pending job issues.

You can refer to the artwork specifications sections to learn more on how to prepare your artwork, and make sure it's correct.

You will receive a "Pending" notice in the Pending Job List, which means your order has unfortunately been put on hold. You are required to resend the corrected artwork within 30 days, or your order will be considered null and void. Excard will usually inform you of an error by email as well as push notifications via the mobile app after checking your artwork.

Please provide your artwork to us in PDF format. You can get more information on this by taking a look at our Artwork Specifications.

You can send your artwork to us by uploading it directly to our server during the ordering process. The order interface for each product allows you to select the specific artwork you would like to use.

You can do this if, and only if your order is not yet in the printing stage. Please contact our Customer Service team to check on the status of your order.

No. It is a known fact within the printing industry that 100% colour accuracy is not presently possible with current printing technology. Factors that may cause colour deviation include quality of paper stock, humidity, press machine types, differences between monitor displays, as well as color settings (RGB vs CMYK).

Yes, you can. As long as what you are printing does not conflict with Malaysian printing and publication laws. Excard will not be able to print jobs that contain offensive literature or images. This includes information that is politically, religiously, or racially sensitive. Excard will also not be responsible for any infringement of copyright in artwork content.

Anyone residing in Malaysia above the age of 18 is eligible for membership. However, approval of membership is subject to the discretion of the management of Excard Corporation Sdn Bhd.

Being an Excard member allows you to sell our products and services to your customers at a more competitive price. You can enjoy a higher profit margin, and a more lucrative direct income through our Agent pricing. Additionally, our special members-only promotions allow you even more savings!

Just click the Sign Up button at the top of the page, and begin your journey with us!

You do not need to apply for the MPP, simply top-up according to the amount needed for each tier and enjoy the discounts!

You do not have any restrictions on the prices you set. Once you become an Agent, you will have access to the Excard Agent price list for all our products. With this list, you are free to set your own competitive pricing. However, we encourage you to research the market price in your area before you decide on what prices to set.

You can get samples (which is a basic kit) for free. To have an advanced version of this kit, you can purchase X-ccessories.

Excard products are a one-stop printing solution, with all products developed in-house, and produced by ODM printers.

Customers who top up RM 30,000 in a single transaction are eligible to receive an additional 1% top-up bonus, with the top-up amount credited directly to the account immediately, while the 1% bonus (RM 300) will be credited within 24 hours, totaling RM 30,300 in account credit.

No. The top-up bonus is credited exclusively as account credit and is not withdrawable. The bonus can only be used for purchasing products or services within the platform.

All orders can only be made through our website at www.excard.com.my.

This depends on what you have ordered. Each product has a different delivery timeframe. The exact delivery date will be stated on the Track Order page once the order status is indicated as "Print".

Once you submit an order to Excard, it is considered a purchase. Once an order is in the processing stage (i.e, “Pending”, “Preflight “, “Print” or “Delivery” status, indicated in the Track Order page) it cannot be canceled or changed.

The account panel on the right side of the page allows you to keep track of your order history. Alternatively, you can click this link instead: www.excard.com.my/track-order.

Your account balance can be found in the top right corner of the page, right next to you membership level status.

Once the order is processed, all tasks are aligned with the order label. Our automated sorting system relies on this information, and altering the address mid-process could lead to lost or misrouted items, causing potential delays in your order.

1. All combined orders will be shipped together in a single shipment.
2. The processing time will be based on the longest lead time among the combined orders.
3. Production will only begin once all combined orders have reached "Proceed" status.
4. No cancellations or changes are allowed once the orders have been submitted.
5. Any pending artwork approval or file issues in one order may delay the entire combined shipment.
6. Once confirmed as a combined shipment, requests to split orders will not be entertained.
7. Excard reserves the right to reject or modify combined shipment requests without prior notice.

Deliveries to West Malaysia are free if delivered through our appointed courier. However, a shipping fee will be calculated for deliveries to East Malaysia and Singapore.

All goods are delivered by the courier service providers stated below. We also have our own delivery fleet called XEND, which currently deliveres to select areas, with plans to continue expanding our coverage.

W. Malaysia: XEND / Skynet / Gdex
E. Malaysia: Skynet / ABX
Singapore: DHL

While we strive to send your completed order out on time, the exact timing of its arrival does depend on the our shipping partners.

To track the shipment of your goods, please log in to your account and click on your order's Consignment Number on the Track Order page.

We have an optional Rush Order service for selected products. Members can pay an additional fee to have their orders delivered to them earlier than the standard required time.

Yes, you can select the self pick-up option during checkout.

Yes. (Refer to Answer for Question: What do I do if I want to "temporarily" switch to a different delivery address?)

For the sake of our agents' privacy, the invoice will not be included in the parcel. All invoices can only be found and printed from your online account. (Refer to FAQ – Payment & Invoices #4.)

While we are committed to the timely delivery of goods to all our members, we cannot guarantee 100% punctuality due to unpredictable factors such as Acts of God, national emergencies, and the efficiency of the courier company.

Contact our Customer Service team at sales@excard.com.my or call 604-4102105. You may also contact your consultant directly.

You may choose to update your delivery address here.

You can choose to have an order sent to a different address during the ordering process (under the Delivery Information section on the checkout page). You can either select an existing address from your address book, or add a new one at checkout by clicking "ADD NEW ADDRESS".

If you have not received your order within the specified delivery time, please provide us with your feedback no later than 7 working days from the date of the specified delivery time. Our Customer Service department will review your feedback, and work with you to meet your expectations and assist with any issues.

Excard uses a prepaid system in which you will need to deposit funds into your Excard account as a cash advance. Each time you make an order, the payment will be deducted from the balance in your account. You must have sufficient funds in your account to pay for your order. You may top-up/reload your account at any time.

There are 4 ways to top-up the cash advance in your Excard account.
*Note: Whichever method of payment you choose, you must first access your Online Account, click Top-Up, and choose your payment method followed by entering the desired top-up amount.

A. Instalment Plans (applicable for Ambank & Public Bank credit card users only)
B. Online Banking
C. Credit Card - VISA/MasterCard
D. JomPAY

RM50.00 is the minimum top-up amount for all payment channels. We recommend topping up the cash advance based on our Membership Privilege Plan to be eligible for additional savings, privileges, and added value! You can click here to learn more.

You will be issued an official electronic invoice for every order you make. This official invoice will be issued after the shipment of your goods. You are able to print a copy of the invoice from the My Invoice page.

PDF eTemplate: Editing for PDF file formats is limited to the font only. It is a great option for those who need to get a design quickly, or may not have the resources to make edits to the design.

AI eTemplate: This is a fully editable file that allows you more freedom to customise the design as needed.

To download AI eTemplates, you need to be a Platinum, Gold, or Silver member under our MPP.

Cash member: You'll need to top up your balance before proceeding.
Platinum, Gold & Silver members: Log in to your account and go to the "Ready Design eTemplates" section to browse our collection of eTemplates. Choose your preferred design and select "AI". After you click "Download", you will be prompted to confirm your download. Once you've confirmed, your download will start.

The number of downloads per month depends on your membership status. To learn more, click here.
You can check your monthly download limit, and remaining download quota by hovering your mouse over the "INFO" button.

If you run out of downloads before the month ends, you'll need to wait until the next month to download more. Alternatively, you can top up your balance to upgrade your membership status.

Your monthly download limit resets automatically on the first day of each month.

If you top up to upgrade your current membership status, you can enjoy the monthly download limit of your new membership status minus the number of downloads you have already made within the same month.

Example:
Adam tops up his account with RM1,000 on 10 January to qualify for the Silver status. As a Silver member, he can download 10 AI eTemplates within the month of January. Adam proceeds to download 5 files.

On 20 January, Adam tops up his account with another RM3,000 to qualify for Gold status. The monthly download limit for a Gold member is 30 downloads, but as Adam has already downloaded 5 files prior to this, he now has 25 downloads remaining for the month of January.

First, log in to your account and go to "Ready Designed eTemplates" section. Click on "Download History". Here, you can search for previously downloaded content and select the "RE-DOWNLOAD" button to download the file again. This will not count towards your monthly download limit.

Yes, you can always re-download any AI eTemplate that you previously downloaded. Just login to your account and go to "Ready Designed eTemplates". Click on "Download History" and select "RE-DOWNLOAD" for the file you need to download again. This will not count towards your monthly download limit. Re-download is only available for eTemplates that are currently available on Excard's website.

You can check your monthly download limit and remaining downloads by hovering your mouse over the "INFO" button.

Please note that any unused downloads do not roll over into the following month.

Once your download begins, it will count towards your monthly download limit and cannot be canceled.

To receive Bonus Download Credits, you will need to submit an order using our Ready Designed eTemplates, then fill in the Ready Designed eTemplate code to verify.

Please Note:
1. 1 successful redemption = 3 Bonus Downloads
2. Any package orders (2in1, 3in1, etc.) count as a single redemption.
3. The Bonus Download Credit will be credited to your account within 3 days after the job status is set to 'Delivered'.
4. You will receive an email letting you know you have successfully redeemed the Bonus credit.
5. The design similarity score must be above 75% or the redemption will be unsuccessful.
6. The Bonus Download Credit will be valid for ONE month before it expires.

The submitted artwork was found to have a design similarity score of below 75%.

If you are not satisfied with your printed goods, please inform your consultant within 7 days after receiving your order. Please include your order number and reason for you are dissatisfied, as well as photos of any defects you see. Our team will work with you to meet your expectations.

PLEASE NOTE: We will only reprint or refund the cost of any product that fails to meet the conditions under the General Expectation on Printing Outcome.

(Terms & Conditions, point #5). However, we are not responsible for typing, image, or design errors introduced by the customer in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, Excard does not review artwork/documents for content or spelling.

Upon registration, you are automatically assigned two consultants who will answer any questions you may have, or address any complaints or feedback you may have for us.

The Excard referral program is a referral rewards system that rewards you with RM150 when you refer a new customer and they hit a RM1500 sales goal.

Just share your unique referral code shown in the dashboard to your friend, and ask them to key in the code when they sign up for an account.

You can track your referrals' sales performance via the referral dashboard.

The reward will be in the form of account credit, which you can cash out at any time upon request.

A referral is considered successful when a user that has signed up using your unique referral code reaches the sales target of RM1500.

We are unable to track referrals back to your account if they did not use your referral code. To be eligible for the referral reward, your referral must sign up using your referral code.

Simply share your link anywhere! Social media is a great platform for this. Facebook, Instagram, Twitter, wherever you socialize. Direct messages are also a great form of sharing your code. Simply send a message or an email to anyone you think might be interested! You’re giving a reward, so why not?

“Self-referral” is when The Referred Customer and the Referrer are the same person (for example, by using a different email address to create fake accounts, and then “referring” themselves). This is an an unethical exploitation of the programme, and anyone found doing this will be banned.

When referred customer reaches the goal of RM1500 in sales, both the referrer and the referred customer accounts will be audited (shipping address, email address, name, and other details will be investigated) to ensure this is not a “self-referral”.

Excard reserves the right to close the account(s) of any Referrer if the Referrer attempts to use the Excard Refer Your Print Buddy Program in a questionable manner or breaches any of our Terms & Conditions.

If this does indeed happen, please contact your consultant immediately.